Terms and Conditions

Welcome to SwiftBite Delivery Ltd. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using SwiftBite Delivery Ltd\'s services, you agree to comply with and be bound by these Terms and Conditions.

1. Introduction

SwiftBite Delivery Ltd operates in the food delivery and logistics industry, providing on-demand meal delivery, courier services, restaurant partnership management, order tracking, customer support, and delivery route optimisation services.

2. Use of Services

2.1 Eligibility

Our services are available to individuals and entities who can form legally binding contracts under UK law. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these terms.

2.2 User Responsibilities

Users agree to use our services responsibly and comply with all applicable laws. You must not misuse our services, interfere with their proper functioning, or attempt to gain unauthorised access to any part of our systems.

3. Orders and Deliveries

3.1 Order Processing

We endeavour to process and deliver orders promptly. However, delivery times may vary due to circumstances beyond our control. We do not guarantee exact delivery times.

3.2 Accuracy of Information

Users are responsible for providing accurate order and delivery information. SwiftBite Delivery Ltd is not liable for orders delayed or lost due to incorrect address details or user error.

3.3 Cancellation and Changes

Cancellations or modifications to orders should be made as soon as possible. We reserve the right to reject or cancel orders at our discretion, including but not limited to suspected fraudulent activity or inability to fulfil the order.

4. Payment

All payments for services must be made through the channels provided on our website or app. Prices and fees are subject to change without prior notice. Users agree to pay all applicable charges associated with their orders and services.

5. Limitation of Liability

To the maximum extent permitted by law, SwiftBite Delivery Ltd and its affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to the use of our services.

We are not responsible for damages or losses caused by delays, cancellations, user errors, or third-party service providers.

6. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of SwiftBite Delivery Ltd or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Privacy

Your privacy is important to us. Please refer to our Privacy Policy which explains how we collect, use, and protect your information when you use our services.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at our physical address: